We are committed to tackling climate change as we recognise it as a critical issue with serious implications for our clients, our people and our partners. We believe climate change poses as much of a risk to the global financial system as it does to the environment. That means we go beyond net zero carbon emissions and remove additional CO2 from the atmosphere. We are strong advocates of sound financial planning.
As well as helping our clients achieve their financial goals, we run financial programmes to support the next generation, educate clients on fraud and cybercrime, and run events on key aspects of financial planning. Our story began in when a young Scot called John Campbell set up shop as a goldsmith on the Strand in London.
As well as supplying jewellery and other gold and silver items, Campbell offered a banking service — discounting bills, making loans and taking deposits. The Coutts Board has overall responsibility for leading and controlling the company and is accountable to shareholders for financial and operational performance.
We partner with organisations that, like us, are committed to helping UK communities thrive — our year partnership with the Royal Opera House being a prime example. Chief executive Peter Flavel recalls one client who told his wife to call his personal banker if anything went wrong while he was abroad last spring.
Significantly wrong. And that banker got called up in the night, and in a very short order we are able to arrange emergency evacuations. It illustrates how far the year-old lender will go to cater to its wealthy customers, who are used to an extreme level of personal service that high street banking customers could only dream of. The challenge is keeping private banking clients sweet during a pandemic that has barred Coutts from organising exclusive events or impressing clients with its illustrious offices.
The lender has been forced to temporarily close its famous Strand building in London, where it usually entertains customers on its rooftop garden — which supplies fresh fruit, vegetables and honey from its own bee hives — and serves meals from its private chef. We offer objective and pertinent advice to our clients as trusted partners.
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