Every VA medical center has at least one patient advocate who ensures all Veterans at the facility receive the care they need. The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline and online chat available 24 hours a day, 7 days a week, days a year.
Your VA medical center wants you to be an active participant in your health care. Please share your ideas and opinions related to VA health care.
Veterans Crisis Line: Press 1. Complete Directory. If you are in crisis or having thoughts of suicide, visit VeteransCrisisLine.
The Veterans Health Administration VHA is the largest integrated health care system in the United States, providing care at 1, health care facilities, including VA Medical Centers and 1, outpatient sites of care of varying complexity VHA outpatient clinics to over 9 million Veterans enrolled in the VA health care program.
Use the Facility Locator to find the VA medical facility that will best meet your health care needs using a variety of search methods including using your ZIP code. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy.
Some medical centers also offer advanced services such as organ transplants and plastic surgery. Available at every medical center, Patient Advocates are highly trained professionals who can help resolve your concerns about any aspect of your health care experience, particularly those concerns that cannot be resolved at the point of care.
Patient Advocates listen to any questions, problems, or special needs you have and refer your concerns to the appropriate Medical Center staff for resolution.
VHA Strategic Plan. VHA will continue to be the benchmark of excellence and value in health care and benefits by providing exemplary services that are both patient centered and evidence based. This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement.
It will emphasize prevention and population health and contribute to the nation's well-being through education, research and service in National emergencies. VA, the nation's largest health care system, employs more than , full time health care professionals and support staff at 1, health care facilities, including VA Medical Centers and 1, outpatient sites of care of varying complexity VHA outpatient clinics.
Nearly every VA performed worse than other medical providers on industry-standard patient satisfaction surveys. The Department of Veterans Affairs has been buffeted by crises since when news reports revealed that patients died awaiting appointments at the Phoenix VA hospital.
There were lethal lapses in Oklahoma City, patient safety failures in Memphis, Tennessee, and equipment and sterilization problems in Washington. Some hospitals, such as those in Asheville, North Carolina, and Sioux Falls, South Dakota, excel on a wide range of measures while others, such as Memphis, lagged.
That would deliver on a presidential campaign promise made by Donald Trump to expand health care choices for veterans. Critics warned that increasing VA-funded private health care would drain money from the department and lead to its privatization. As the administration weighs the standards under which expanded non-VA options would be allowed, it is considering variables such as wait times, distance and — for the first time — quality.
The quarterly assessments include comparisons on 65 measures. USA TODAY compiled and analyzed the scorecards from June 30, the most recent available, and found that death rates after heart attack, heart failure and pneumonia were the same or lower than non-VA averages at two-thirds of VA medical centers. Most VA hospitals had lower rates than other facilities for a majority of post-surgical complications such as hemorrhages, clots and death.
Nearly 50 VA hospitals had higher rates on at least three of four avoidable infections, such as potentially life-threatening intestinal bacteria and bloodstream infections. More than half had higher rates of severe bedsores. At some facilities, problems happened far more frequently than at other hospitals — VA or non-VA. Cashour, the VA spokesman, said some quality measures are not risk-adjusted, so statistics could appear inflated. Though some hospital-quality specialists said adjusting rates for risk factors is typical in the industry, others said such steps are unnecessary for preventable infections and post-surgical complications.
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